Clear expectations for using ARmedico.
These terms describe the basic conditions for using ARmedico’s care-discovery, booking-request, provider and connected service workflows.
1. Care requests
Submitting a form creates a service request. It does not guarantee that a healthcare professional, time slot, price or service is confirmed. Confirmation occurs only after availability and the service requirement have been reviewed.
2. Emergencies
ARmedico is not an emergency-response service. For severe, urgent or life-threatening symptoms, contact local emergency services or an appropriate emergency medical facility immediately.
3. Healthcare professionals
Healthcare professionals are responsible for acting within their qualifications, professional scope and applicable legal requirements. Clinical decisions remain the responsibility of the treating professional.
4. Provider profiles
Provider profiles may contain qualifications, professional registration information, experience, languages, service areas, fees and availability. Information may change and should be reconfirmed when a service is booked.
5. Pricing
Starting prices and price ranges are provided to help users understand expected service costs. The final fee may vary according to location, duration, care complexity, professional experience, equipment, partner charges and other service requirements. Final pricing should be confirmed before the service begins.
6. Cancellations and rescheduling
Cancellation or rescheduling conditions may vary by service and provider. Any applicable charge should be communicated before a confirmed booking or payment is completed.
7. Medical equipment and partner services
Equipment, diagnostics and other partner-supported services depend on coverage, inventory, professional requirements and fulfilment availability. A request or quote does not constitute a confirmed order until the relevant terms are accepted.
8. User responsibilities
Users must provide accurate contact and service information, use the platform lawfully and avoid impersonation, fraud, abusive conduct or submission of information they are not authorised to provide.
9. Connected products
Smart Prescription, MediLogger and other ARmedico products may have additional terms, account requirements and privacy controls specific to their functionality.
10. Availability
Service availability can vary by city, locality, date, professional schedule and care requirement. ARmedico does not guarantee that every listed service is available in every location at all times.
11. Platform changes
ARmedico may update features, service areas, providers, pricing displays and platform workflows as the service evolves.
12. Contact
Questions about a booking, provider application or platform service can be submitted through the ARmedico contact page.